Q: Can we retain our toll-free number when switching...
Q: Can we retain our toll-free number when switching to ValTech?
A: Yes, you can retain your toll-free number when switching to ValTech.
Q: Where do I call for help?
A: Please call our Customer Care Center at 1-800-800-7444. We’ll be glad to help.
Q: How quick can I expect repair response?
A:Repair response times are hard to predict. Often it depends on whether or not a storm or cable cut has affected a large portion of the service. In most cases, repairs are completed within 3 to 5 business days. Minor problems may be faster and larger problems longer. We will promise to call you back with a completion commitment time once the repair ticket has been placed. You will know when it will be repaired within an hour or so.
Q: When is payment due on my bill?
A:Payment is due three weeks (21 days) after your bill is issued. Issue Date and Due Date are located on the first page of your bill.
Q: What should I expect on my first bill?
A: Depending on the services you order, you may see prorated charges for a partial month's service, in addition to the charges for next month's services. This happens because monthly recurring charges for some services are billed a month in advance. Be assured that prorated charges only appear on the first invoice you receive after the service is installed. Your previous service provider has charged you for your next month’s service and you should be receiving a refund.
Have a tech question? Need some
set-up help? Equipment questions?
Connection errors? Our Techs
are here to help...Contact Tech Talk
EVEN MORE SAVINGS...
While other phone companies and
internet providers are raising their
rates, ValTech is raising your savings and offering newer technologies... Showing you the money! Find the money icons to see all
the ways ValTech saves you money...
COMING ATTRACTIONS...
Newer technology and better pricing is
our goal. Check out what we are working
on now to take your services to the
next level... Previews
