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Q: When will my account be charged if I have automatic... |
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Q: When will my account be charged if I have automatic payment?
A: Automatic payments are processed on the stated due date of your bill. This date is three weeks (21 days) after the bill is generated. For example, bills generated on June 3rd will have automatic payment processed on June 24th. Holidays may affect payment schedule; affected payments will be processed on the first business day following the holiday.
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Q: I lost the return envelope. Where do I mail my payment? |
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A: Send regular payments to:
ValTech Communications
P O Box 831
Reynoldsburg, OH 43068-0831
Send payments via courier or overnight delivery to:
ValTech Communications
Attention: Collections
2020
Brice Road, Suite 210
Reynoldsburg, OH 43068.
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Q: How can I pay my bill? |
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A: You may mail your check with the tear-off portion of your bill in the self-addressed envelope included with the billing, or to our payment address listed under the Customer Care link. ValTech also offers you the convenience of automatic payment through MasterCard, Visa, Discover, or American Express. Credit cards or account withdrawal can also be used for one-time payments by calling us at 1.800.800.7444. We will be offering online account payment shortly.
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Q: How can I get a copy of an invoice? |
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A: Request a copy from our Customer Care Department by phone 1.800.800.7444, by email or online (coming soon).
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Q: What is the difference between IntraLATA and InterLATA? |
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A: IntraLATA calls are calls that are placed within your LATA. IntraLATA calls can be classified as "local toll" or "local long distance" depending on the destination of the call. InterLATA calls are calls outside of your home LATA. InterLATA calls are always classified as "long distance".
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